Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the AVora platform, including the marketing site at avoraops.com, the platform admin console, and any tenant workspaces operated by AVora (collectively, the “Service”). By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization.

Where a signed master service agreement (“MSA”) or order form exists between AVora and a customer, that agreement governs and prevails over these Terms to the extent of any conflict.

1. Acceptable use

You agree not to:

• Attempt to access data belonging to another tenant or to any account you are not authorized to use.
• Interfere with or disrupt the integrity, performance, or security of the Service.
• Use the Service to violate applicable laws, infringe intellectual property rights, or breach third-party agreements.
• Reverse engineer, decompile, or attempt to extract source code, except to the extent permitted by law.
• Probe, scan, or test for vulnerabilities except under an authorized coordinated-disclosure program.
• Resell, sublicense, or provide the Service to third parties except as expressly permitted in writing.

2. Accounts and access

Tenant workspaces are provisioned by AVora platform administrators. Tenant administrators are responsible for managing their workspace users, roles, and access policies, and for maintaining the confidentiality of credentials. You are responsible for activity that occurs under your account. AVora is not responsible for actions taken by authorized users of a tenant.

3. Customer data and ownership

Customers retain all right, title, and interest in data they upload, configure, or generate through the Service (“Customer Data”). AVora processes Customer Data solely to provide and support the Service, in accordance with the applicable MSA and Data Processing Addendum. You grant AVora the limited rights necessary to host, process, and transmit Customer Data for those purposes.

4. Intellectual property

The Service, including all software, designs, and documentation, and all related intellectual property rights, are and remain the exclusive property of AVora and its licensors. Except for the limited right to use the Service under these Terms, no rights are granted to you by implication or otherwise.

5. Third-party integrations

The Service integrates with third-party platforms (for example, meeting and AV-management providers) at your direction. Your use of those third-party services is governed by their own terms, and AVora is not responsible for their availability, accuracy, or practices.

6. Fees

Fees, billing terms, and subscription scope are defined in the applicable order form or MSA. Except as required by law or expressly stated in writing, fees are non-refundable.

7. Service levels and support

Specific availability and support commitments, if any, are defined in each customer’s MSA. Features designated as beta, preview, limited, or “coming soon” are provided without warranty or service-level commitment and may change or be withdrawn.

8. Warranty disclaimer

Except as expressly stated in a signed MSA, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

9. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Each party’s aggregate liability is limited as set out in the applicable MSA, or, absent an MSA, to the amounts paid for the Service in the twelve months preceding the claim.

10. Indemnification

Each party will defend and indemnify the other against third-party claims to the extent provided in the applicable MSA. Absent an MSA, you agree to indemnify AVora against claims arising from your misuse of the Service or breach of these Terms.

11. Termination

AVora may suspend or terminate access for breach of these Terms or for credible security risk. On termination, your right to use the Service ceases. Customers may export tenant data on reasonable notice during an active subscription, subject to the MSA.

12. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, outages of third-party infrastructure, or governmental action.

13. Governing law and disputes

These Terms are governed by the laws of the jurisdiction specified in the applicable MSA. Absent an MSA, the governing law and venue will be those of AVora’s principal place of business, excluding conflict-of-law rules. (Governing-law jurisdiction to be finalized with counsel — see internal legal-review checklist.)

14. Changes to these Terms

We may update these Terms from time to time. We will revise the “Effective” date and version above and, for material changes, provide advance notice to active tenant administrators.

15. Entire agreement

These Terms, together with any applicable MSA, order form, and the Privacy Policy, constitute the entire agreement between you and AVora regarding the Service and supersede prior understandings on that subject.

16. Contact

Legal notices: legal@avoraops.com.